Free Ground Shipping in the Continental US on Orders $50 or more
Merchandise may be returned or exchanged within 30 days of delivery with an original packing invoice.
The returned merchandise must be in new, unused, and in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
Shipping and handling charges are non-refundable.
Price adjustments on previous purchases are not permitted.
For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to:
23 Carol Street
Clifton, NJ 07014
Please allow a processing time of two to three weeks for refunds and exchanges.
Please report any visible damages and discrepancies within 7 days of delivery.
Online Customer Service: email@example.com or Toll free number on your packing invoice and please mention your order confirmation number.
Jenni Chan reserves the right to deny any return/exchange based on the condition of the merchandise.
Jenni Chan reserves the right to modify its exchange and return policy.